5 Best Ways to Complain About a Company Online

  1. The Company Website
    The first thing you should do is go to the company website and contact customer service with an explanation of what happened, and ask them to assist you in resolving the problem.
    Often times this is constructive and the situation is remedied - however we note that many Companies are not willing to assist, and that is when you need to seek alternative options.

  2. ComplainService.com
    Our website is designed to help give consumers a platform to notify the Company of what has happened, and give them a chance of resolving (or just responding to) the problem.
    Companies have many different departments and stores, making a centralisation of customer problems a challenge, ComplainService.com resolves this and gives the Companies a single interface to identify and respond to customer complaints. 
    Remember, when posting online - do not share any personal details (address, credit card, etc.) as this information will be in the public domain. 

  3. Alert the authorities
    Depending on the situation, this is a form of escalation that may be warranted.
    This is the email address to use to file your complaint with the U.S. Federal Trade Commission Consumer Fraud department. This is the place to send complaints about spam and frauds on the internet.
    Different countries have different central contact points or Ombudsman, so make sure you select the one most relevant to you.

  4. Review Websites
    Our partner site - Considir.com is an example of such a site where consumers can share their experiences along with a "review".
    Others include the likes of Yelp, WhitePages, etc.  

  5. Social Media
    The easiest and often most convenient, however very often these large companies receive 1000's of messages and "tagging" in a single day, so your complaint can be lost and ultimately unresolved.
    ComplainService.com provides an easy to use "share to social media" button, so that you can share your complaint once it is safely documented.
    Most common include - Facebook, Twitter and Instagram